With the current quarantine period stipulated by the government to contain the Covid-19 pandemic, many companies are making use of communication tools.
This is because, in order to continue stimulating the economy and not close their doors, these organizations adopted the home office work model, which means that employees are working from home.
This way, they avoid exposure to the virus and can still carry out daily tasks normally.
So, to maintain frequent communication with your employees and also with your customers, there are communication tools that help in the productivity of remote work.
In this article, we have separated 7 of them for you to use both now in the period of social distancing and after the end of the pandemic. Read on to find out more!
1. Desk Manager
Even though this is a quarantine time, that doesn't mean your customers should be left unsupported.
Therefore, it is essential to have software that facilitates service, promoting the satisfaction of those who use your services or products.
Desk Manager has features aimed at optimizing customer service, such as managing calls.
This frame of calls is presented in the Kanban method, characterized as an efficient visualization form.
This way, it is possible to verify the services in progress and those that have already been completed. In addition, you can see which calls are pending.
To facilitate communication between client and employee, the software has an app called Chat, which also allows for contact between the internal team.
Another important point is that the software, as it has an app focused on the SLA (Service Level Agreement), allows the deadlines for appointments to be managed.
It is worth noting that the Desk Manager also has a tab focused on customer satisfaction, enabling the measurement of their level of satisfaction in relation to the service.
Created by Microsoft, Teams is a communication tool designed to facilitate remote communication for people who work together.
Through it, it is possible to manage different conversations in a single environment, forming a workspace capable of integrating employees.
Conversations can be divided into topics and teams. Also, you can create public or private chats.
With Teams, in addition to being able to gather employees, you can also have contact with external partners.
This way, the work becomes more flexible and also transparent, according to its objective.
Remember that Teams, being from Microsoft, is integrated with other Office 365 suite applications, so it is not necessary to leave the platform to use them.
As a more efficient alternative to email, Slack enables conversations to be organized into channels, which can be defined as projects, customers, teams and more.
These channels can be shared, which promotes close communication between employees, partners and customers.
One of the advantages of Slack is that it allows people to join and leave channels on an as-needed basis, which eliminates those email chains we're used to seeing.
It also lets you choose which messages are most important and which you want to read later.
Slack even displays a searchable history, making it easy for people to quickly find information.
If you prefer, you can also make voice and video calls, and share the screen to show your work.
One of the main alternatives to the well-known WhatsApp is Telegram. It is an application aimed at exchanging messages, allowing the exchange of content for text, photos, videos, audios and so on.
However, the great advantage of Telegram is related to security and privacy. With it, it is possible, for example, to start secret conversations with some user on your list and, after the time determined by the person who created the chat, their content is deleted.
There is also the account self-destruct function, which happens after a period of inactivity determined by the user. With that, the data is erased.
In addition, you can even create a security password to block outsiders from accessing the app.
This shows that Telegram's focus is to provide secure communication between users, making it a good solution for your company.
Aimed at the IT environment, Zabbix is a tool used for monitoring services, networks and servers. With it, employees are able to monitor the quality of services, as well as availability.
It allows users to set up alerts for different situations, which enables quick problem resolution. Besides, it is still possible to have alerts via Telegram.
Zabbix also provides reports and statistics based on stored data, which aid in capacity planning.
Currently, WhatsApp is the main instant communication tool used in Brazil, allowing users to send text messages, audios, files, videos, GIFs and stickers.
It also provides the possibility to make video calls or just audio calls.
Another advantage is the creation of groups, which allows you to organize groups of work as well as quick and efficient communication between employees.
Of course, because it is so widespread, you are likely to be able to establish faster contact with customers and partners through it.
In the aforementioned cases, it might be necessary to ask people to download the app. In the case of WhatsApp, they certainly already have this communication tool installed on their cell phone.
Lastly, we have cell phone text messages, known as SMS. The advantage of them is that it is not necessary to have an internet connection to send a text.
However, it does not allow other functionality such as uploading files and videos. So, it is usually used for sending and receiving punctual messages.
E-mail, on the other hand, continues to be widely used, especially in corporate environments, as it establishes a more formal and, sometimes, fast and optimized communication.
It is worth noticing that all these platforms mentioned in the article are integrated with Hosts Green, which is a software aimed at monitoring hosts in real time.
Learn more about this software and try it for free by clicking here. Its integrations with various communication tools will certainly make your job easier.
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